General terms and conditions of sale

The present general terms and conditions of sale (GTC) are applicable to any reservation made by the Customer.

They define the rights and obligations of the parties in the context of the reservation of services offered by the Establishment whose contact details are specified in this document and in the Reservation Confirmation. They govern the mutual obligations of the contracting parties.

These GTC are available to the Client on the website of the Establishment: www.lorangeraiedafa.com. Any reservation implies that the Client fully accepts these terms and conditions without reservation.

For any information, the Orangeraie d'afa team can be reached at the following email address: [email protected]

The terms and expressions used in these General Conditions of Sale, when preceded by a capital letter, for the purposes of the interpretation and performance hereof, are defined as follows:

- " Establishment " : the term Establishment designates the Hotel l'Orangeraie, a simplified joint stock company whose corporate purpose is hotel and similar accommodation activity.

- " Client " : natural or legal person acting for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity and who subscribes to the services offered by the Establishment.

- " Sales conditions of the reserved fare " : particular conditions of each reservation, made by the Customer, relating to the payment of the reservation, to the modifiable / non modifiable or cancellable / non cancellable character of the reservation.

- " Booking Confirmation " : electronic mail sent by the Establishment which summarizes the characteristics of the booking, the accommodation, the amounts paid and by which the Client may enter his/her credit card number in the case of a prepayment or a guarantee. Acceptance of the Reservation Confirmation is contractually binding on the Client.

- " Partners " : service providers such as tour operators, travel agencies and online booking sites other than the Establishment.

- " Online reservation " : reservation of accommodation through the reservation form on the website of the establishment or partner websites, or by e-mail.

- " Service " : provision of accommodation whose characteristics are presented on the website of the Establishment, or partner websites.

- " Internal Regulations " : document posted at the reception of the Residence and identifying the rights and obligations of the Client and the Residence. It sets out the rules of operation of the residence.

These GTC define the obligations and rights of each of the parties, the Establishment and the Client, from the time of reservation until the completion of the service and payment.

All reservations made by internet (on the website of the Establishment or a partner website), by telephone or on site are covered by these GTC.

The Client agrees to reserve an accommodation for non-professional purposes: he/she will not be able to carry out any commercial, industrial, artisanal or any other professional activity.

The Customer declares that he/she is fully capable of committing himself/herself under the terms of the GTC and expressly gives his/her consent to these GTC.

In accordance with the Data Protection Act of January 6, 1978 and the RGPD (General Data Protection Regulation) which came into force on May 25, 2018, the Customer has, at any time, a right of access, rectification, opposition, deletion and portability of all his personal data by simple request by mail or email, proving his identity :

Mailing address: L'Orangeraie, Centre du village, 20167 AFA

Email address : [email protected]

The establishment practices dynamic pricing. Accommodations can be booked at the daily rates offered on the website www.lorangeraiedafa.com or a partner website. The establishment cannot be held responsible for a difference in rate for the same rental (duration, category, number of persons) and displaying a different rate.

The prices are displayed all taxes included (TTC) and in Euro currency (excluding tourist tax and other local taxes) and are per apartment for the number of person(s) indicated and for the selected date.

The establishment offers four categories of rooms: Superior double, standard double, quadruple and suite. 

Each room has a free parking space (not numbered), outside and not covered.

The Customer is solely responsible for choosing the services presented on the website of the Establishment or partner websites, according to his needs.

The prices are confirmed to the Client in Euros (excluding tourist tax and local tax, to be paid on the spot), and are valid only for the period indicated on the reservation platform. If the payment is made in a currency other than the one confirmed on the reservation, the Client is responsible for the exchange fees. All reservations, regardless of their origin, are payable in Euros.

Unless otherwise mentioned on the reservation platform, additional services (breakfast, extra services, personalized welcome...) are not included in the price. Taxes (local taxes, tourist taxes, etc ...), if any, presented on the page of rates, are to be paid directly on site at the Establishment. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the date of invoicing. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of the invoice.

The Client chooses the services presented on the reservation platform of the Establishment or partner. The Client acknowledges that he/she has taken cognizance of the nature, the destination and the reservation terms of the available services. The Client is solely responsible for the choice of services and their suitability to his/her needs, so that the Establishment cannot be held liable in this respect. The reservation is deemed accepted by the Client at the end of the reservation process.

The Client agrees to provide all requested identity and address information at the time of booking. The Client attests to the truthfulness and accuracy of the information provided. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in case of a guarantee or prepayment request, the consultation and acceptance of the general terms of sale and the terms of sale of the reserved fare before the validation of the booking and, finally, the validation of the booking by the Client.

RESERVATION DIRECTLY WITH THE ESTABLISHMENT : Reservations are made via the website of the Establishment www.lorangeraiedafa.com, by telephone or on site. All reservations will be considered complete upon receipt of the prepayment made by the Client.

The Client gives its full consent to the Establishment to carry out a Secure Distance Sale (SDV) in settlement of the reserved services under the reserved conditions. This VADS will be carried out in accordance with the regulations in force for electronic payment transactions. The Client communicates his bank details, as a pre-payment requested and as a guarantee of the reservation by credit card (Visa, Mastercard, American Express according to the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secured entry by SSL encryption - 3D Secure), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogramme The customer must present the credit card used to guarantee the reservation to the establishment.

The entry of the required banking information, as well as the acceptance of the present general conditions and of the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of the Establishment will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.

RESERVATION THROUGH A PARTNER : Reservations can also be made through the reservation services of Partners. The Customer accepts these GTCs when making a reservation through the Partner.

The conditions of reservation, payment and cancellation differ between a direct reservation with the Establishment and via a Partner (see articles 9 & 11).

A confirmation of the reservation will be sent to the Client electronically (email address provided at the time of reservation) upon receipt of the prepayment by the Establishment or its Partners.

This confirmation of reservation will include the elements of the reservation: the dates of stay, the number of people, the rates, the sales conditions related to the chosen rate and accepted by the Client, as well as the contact information of the Establishment.

By phone : +336 79 66 20 28
By email : [email protected]

Payments by check are not accepted.

Within the framework of a Reservation made directly with the Establishment or on the website www.lorangeraiedafa.com:

• Except for different reservation conditions, 30% of the total amount of the stay will be debited at the time of the reservation. This prepayment is qualified as a deposit.
• The balance corresponding to 70% of the total amount of the reservation will be debited 30 (thirty) days before the arrival date.

Before the arrival of the Client, the total amount must be paid to the Establishment.

In the case of a reservation made on the website of one of the establishment's partners and in accordance with their general terms and conditions:
- 100% of the amount of the reservation must be paid at the time of reservation.

In both cases, the establishment will ask the Client, upon arrival, for a deposit by way of a pre-authorized bank deposit or an authorization to debit the credit card, in order to guarantee the payment of the sums corresponding to the services consumed on site.

BY THE CUSTOMER: In accordance with article L. 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code.

The terms and conditions of cancellation and/or modification of the reservation are specified in the price conditions at the time of reservation and on the Reservation Confirmation.

Reservations with full prepayment (non-cancelable, non-modifiable and non-refundable rate) cannot be modified, refunded and/or cancelled.

In the event of a change to the reservation, and if the terms and conditions of the chosen fare allow it, the Client may contact the Establishment by any means in order to make the change.

In case of interruption of the stay due to the Customer (voluntary or not), the full price of the stay will be due; and in the case of a total prepayment of the stay, no refund will be made.

IN CASE OF DISPLACEMENT : In the event of an exceptional event, a case of force majeure or the impossibility of making the reserved apartment available to the Client, the Establishment reserves the possibility of accommodating the Client, in whole or in part, in an equivalent category of accommodation, for services of the same nature and subject to the prior agreement of the Client.

As billing is based on the services ordered for the entire stay, the Customer is invited to pay the greatest attention to the cancellation conditions defined below:

1/ Are considered as cancellation :

• • The change of dates of the reservation,
  • Failure to pay contractual installments,
  • Oral or written warning of the non-arrival of the Client for personal reasons,
  • Failure of the Customer to come without warning,
  • Failure to comply with the Institution's rules.

2/ Cancellations of all or part of the initial reservation must be accepted in writing by the establishment, which may, however, refuse the request to modify the services without any reason. In the absence of written acceptance by the establishment, the reservation is maintained in the initial terms and the establishment cannot be sought for payment of any compensation.

3/ Any stay booked or begun at the establishment is due in full in accordance with the reservation made by the Client. There will be no reduction or discount in the event of non-arrival or early departure, at the initiative of the Client, whatever the reason, except as stated below.

4/ The Client may cancel his reservation by e-mail, by post or by following the link in the reservation confirmation e-mail provided for this purpose, according to the conditions below.

CANCELLATION CHARGES FOR RESERVATIONS MADE DIRECTLY WITH THE ESTABLISHMENT (reservations made via a partner website are not affected):

They vary according to the time between the date of the booked stay and the day of receipt of the cancellation request, and according to the tariff conditions chosen.

- more than 45 days before arrival, no cancellation fee is applied. The deposit is refunded.
- from 44 days to 31 days before arrival, 50% of the total amount of the reservation is due
- from 30 days to 15 days before arrival, 75% of the total amount of the reservation is due
- from 14 days to 1 day before arrival, 90% of the total amount of the reservation is due

NON-PRESENTATION (NO-SHOW) :

If the Client does not show up on the day and at the time of arrival and without having cancelled the reservation, the Facility will debit the Client for 100% of the total amount of the reservation. In addition, the Reservation will be considered cancelled for the remainder of the stay twelve (12) hours after the latest scheduled arrival time (i.e., 8:00 p.m.) in the context of the reservation unless the Client informs the Facility otherwise.
These provisions apply both to reservations made directly and to reservations made via the Establishment's partner sites.

EARLY DEPARTURE :

Any stay started is due in its entirety. Early departures and services not consumed due to the Client, for whatever reason, do not entitle the Client to any refund or reduction. The balance of the stay, including extras, will be charged in full. Under no circumstances will the establishment be entitled to a refund.

CANCELLATION FEE FOR RESERVATIONS MADE THROUGH A PARTNER :

They vary according to the time between the date of the booked stay and the day of receipt of the cancellation request, and according to the tariff conditions chosen.
- more than 45 days before arrival, 30% of the total amount of the reservation is due
- from 44 days to 15 days before arrival, 75% of the total amount of the reservation is due
- from 14 days to the day of arrival and in case of no show, 100% of the total amount of the reservation is due.

ARRIVAL: In application of the regulations in force in certain countries, the Customer may be asked, upon arrival, to fill out a police form. To do so, the Customer will be asked to present an identity document in order to verify whether or not he/she must complete the police form.

A deposit of 1 500€ (one thousand five hundred euros) will be requested from the Client upon arrival. A pre-authorization will be made on the credit card used for the reservation. This pre-authorization will be returned after departure if no damage is noted after the departure of the Customer from the room. No credit can be granted. The Client is invited to make arrangements to ensure that he/she has the necessary funds available (request to the bank to increase the weekly spending limit, advance payment before or during the stay).

Upon arrival, the Client must go to the reception desk of the hotel. The availability of the reserved room is guaranteed from 3 pm on the day of arrival (except in cases of force majeure).

The Client is asked to specify his arrival time either at the time of reservation in the "remarks / requests" section, or between the reservation and arrival by e-mail or telephone.

In case of late arrival, after 7pm, the room keys will be made available to the Client by a secure means. The check-in will then be done the next morning.

In case of early departure (before 8:00 am), the check-out will be done the day before the departure before 8:00 pm.

Animals are not allowed in the establishment.

STAY :
Any behavior contrary to good morals, public order and the Internal Regulations of the Establishment will lead the establishment to ask the Client to leave the premises without any compensation or refund if a payment has already been made. The Client accepts and agrees to respect the Internal Regulations. The Internal Regulations will be permanently displayed at the reception of the establishment. In the event of non-compliance by the Client with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the Client to leave the establishment without any compensation or without any refund if payment has already been made.

The Establishment is a completely non-smoking area. The Client will be held responsible for direct and/or indirect, consequential damages resulting from the act of smoking in the Facility. The Customer will therefore be liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original state.

The Client's personal belongings left in the apartments, particularly outside the safe or in the common areas of the establishment, are the sole responsibility of the Client. The establishment cannot be held responsible for the loss, theft, deterioration or damage caused to the said effects.

The Customer will benefit from an Internet access via a Wifi network, free of charge.

LUGGAGE STORAGE:
The establishment allows its clients to store their luggage at the reception desk for a short period of time between the departure of the accommodation and the departure of the establishment. However, this luggage remains under the responsibility of the Client. The hotel cannot be held responsible for theft, loss or damage of luggage stored by the Client at the locker.

NON-PERFORMANCE OF THE RESERVATION :

The establishment cannot be held responsible for the non-execution or the bad execution of the reservation in case of force majeure, the fact of a third party, the fact of the Client, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in case of unauthorized prepayment by the bearer's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client's expense, without prejudice to any civil or criminal action against the latter.

In accordance with article L.211-16 of the French Tourism Code, the company cannot be held responsible for exceptional and unavoidable circumstances such as war, attacks, riots, epidemics, pandemics, cyclones, tsunamis, or for reasons related to maintaining the safety of travelers or an injunction from an administrative authority.

In case of theft, loss, breakage or damage, the amount will be deducted from the deposit paid on arrival without application of depreciation. If the amount of the damage is higher, the Client will be asked to pay the complement.

Complaints relating to the non-performance or poor performance of the services booked must, under penalty of foreclosure, be brought to the attention of the Establishment's Customer Service, mentioned in the GTC, in writing within eight days after the date of departure from the establishment.

 The photographs on the site are illustrative and indicative. They allow the Client to have as accurate an overview as possible of the establishment, the accommodation and the services provided. Also, changes may be made to both the furnishings and the decoration. It is specified that the rooms do not have the same decoration elements and that they are not identical.

The General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
The Client is informed by the Establishment of the possibility of resorting, in the event of a dispute relating to the present General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After having referred the matter to the Customer service or the Establishment in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the Customer may refer the matter to the Tourism and Travel Mediator.

If the chosen method of amicable dispute resolution fails, either party may refer the matter to the competent court to settle the dispute.

These GTC may be modified at any time. In this case, the Establishment will transmit the modifications to the Client before the beginning of the services. From then on, the new version of the GTC will apply to the relationship between the parties.

The invalidity of one or more articles of these GTC shall not invalidate the whole of them. All other provisions of these GTC shall remain in force and shall have full effect.

In accordance with Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, we remind you that the personal data requested from the Client at the time of his reservation and arrival are necessary for the processing of the reservation and the preparation of invoices, in particular.

This data may be communicated to any of the Establishment's partners responsible for the execution, processing, management and payment of orders.

The Customer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him.

The processing of information provided by the Client complies with the legal requirements regarding the protection of personal data, as the information system used ensures optimal protection of this data. In addition, the establishment may send its customers its newsletter, promotional offers and a satisfaction questionnaire following their stay by e-mail.

The processing of information communicated through the Hotel's website has been declared to the CNIL.
In accordance with national and European regulations in force, the Customer has a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him/her. This right can be exercised under the conditions and according to the methods defined on the page of the Establishment www.lorangeraiedafa.com.

The content of the website is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.

The content of the website is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.